Configure ServiceNow Encryption

Configuring ServiceNow Encryption

Once ServiceNow has been enabled, you can set up encryption options.

1. Go to Policy > Encryption Policy. You are redirected to Encryption Policy for All Services page.
2. Locate and click the ServiceNow managed service. The Encryption Policies screen is displayed.
   
3. Under Schema, click the ServiceNow Object you want to edit.
4. Select the ServiceNow fields you want to encrypt, and then select the Encryption Type from the menu.
   
5. To deploy the changes, click Deploy. 
   
6. A deployment verification window pops up, asking you to confirm all changes being applied. Review the changes and click Deploy.
   

Configuring ServiceNow RP to Enforce DLP Policy

Using its Reverse Proxy capability, Skyhigh CASB can enforce DLP policy on fields in ServiceNow tables/objects. To enable DLP policy enforcement for a given field, select Data Loss Prevention in the Encryption Type menu as shown in Step 4 in the previous section. The screenshot below shows an example of setting DLP enforcement for Additional Comments field within an Incident object.

After deploying the change, create a DLP Policy as appropriate for your use case. Make sure to select Reverse Proxy in the Deployment Type field and ServiceNow in the Services field. 

Finally, select the type of response you would like when a DLP Policy triggers.