About Notifications

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Notifications are email messages sent to users from Skyhigh CASB to provide a system or user information. Three types of Notifications are available in Skyhigh CASB: Global Notifications, User Notifications, and Automatic Notifications.

By default, all email notifications are sent from noreply@skyhighsecurity.com.

Global Notifications

The Settings > Global Notification Settings page allows administrators to enable or disable preexisting System Notifications or create custom notifications using Saved Views. For details, see Global Notification Settings.

User Notifications

The User > Notification Settings page allows you as a user to control the Notification emails you want to receive. You can also create notifications of your own using Saved Views. For details see User Notification Settings.

Currently, notifications are supported for:

Usage Analytics. Triggers an email notification for any changes that occur in the Usage Analytics Saved Views.
Cloud Governance. Triggers an email notification for any changes that occur in Service Risk Saved Views.
Cloud Connector. Triggers an email notification that describes the overall health and running status of Skyhigh Cloud Connector.

Automatic Notifications

When users perform activities in Skyhigh CASB, if an error occurs, Skyhigh CASB sends an automated notification to the tenant's primary user with a reason for the error. You don't need to configure an automated notification response.

Template Type	Template Sub Type	Description
API Health Notification	csp-connection	Sent when there is an issue connecting to the CSP.
API Health Notification	csp-events	Sent when there are no events received from the CSP for the last 24 hours.
API Health Notification	dlp-integrator	Sent when there is a status update from the Enterprise DLP Integrator in the last 30 minutes.
API Health Notification	inline-email-events	Sent when there are no inline emails received from the CSP for the last 24 hours.
API Health Notification	OAuth-disabled	Sent when the CSP is disabled after the Access Token can't be refreshed within the allowed period.
.API Health Notification	quarantine-folder	Sent when the Quarantine Folder in the CSP was deleted/trashed.
API Health Notification	token-refresh	Sent when the Access Token for the cloud service is not being refreshed properly.
Discover custom objects and fields	Object and fields count	Sent when new custom objects or custom fields are discovered.
Rate Limit Exceeded	Email Notification	Sent when the tenant has exceeded the rate limit for sending email notifications.
Threat Protection	TP Paused Notification	Sent when Threat Protection is paused.