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Skyhigh Security

Upgrade Cloud Connector for Unix

This topic provides steps for upgrading your Skyhigh Cloud Connector software to the most recent version. 

NOTE: When you upgrade Skyhigh Cloud Connector to 4.2.0 or later, if you have a Panorama integration, go to Settings > Infrastructure > EC Configuration. Then click the Panorama tab, and manually modify the Panorama Commit Level value according to the previous configuration. If you want to upgrade Panorama settings in Skyhigh Cloud Connector 4.1.2, contact Skyhigh Security Support


Before you begin make sure:

  • You have the latest version of Cloud Connector software at Download Cloud Connector
  • You must stop shnlps service and shnlp-syslog-service before you upgrade Cloud Connector.

IMPORTANT:  If you have installed Cloud Connector using the -Vcertificates=<server file path1>:<server file path2> option, you must use the same -Vcertificate option for all the upcoming upgrades.

Upgrade Cloud Connector

  1. Log in to your Unix or Linux system. 
  2. Log in as SUDO user with the command: Sudo su
  3. Copy or download the Skyhigh Cloud Connector installer to your system. 
  4. Start the installation wizard with the command: sh
  5. Follow the prompts in the wizard to upgrade your existing installation. 

root@aws-qalp00:/shn/Thiru/Builds# sh
Unpacking JRE ...
perl: warning: Setting locale failed.
perl: warning: Please check that your locale settings:

LANGUAGE = (unset),
LC_ALL = (unset),
LANG = "en_US.UTF-8"

are supported and installed on your system.

perl: warning: Falling back to a fallback locale ("en_US.UTF-8").
Starting Installer ...
This will install Log Processor on your computer.
OK [o, Enter], Cancel [c]


A previous installation has been detected. Do you wish to update that installation?
Yes, update the existing installation [1, Enter]
No, install into a different directory [2]


Click Next to continue, or Cancel to exit Setup.
Not backing up as this file MUST be overwritten every time
Stopping Services for upgrade
Stopping Log Processor Service
Stopping {{mccprod}} Syslog Service
Extracting files ...

Log Processor Configuration In Progress ...
Syslog Server Configuration in progress ...
Error while migrating the configurations to {{mccprod}}. Please use cc command to migrate the configuration.
Setup has finished installing {{mccprod}} on your computer. The application may be launched by selecting the installed icons.

Click Finish to exit Setup.

{{mccprod}} was installed successfully. The installed services for log processing and syslog have not been started yet on this computer. As next steps perform a quality check of the log data and then start the services manually.

Finishing installation ...



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