Troubleshoot Skyhigh CASB Login via Chrome/Firefox/Edge

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Some users are unable to login or access the Skyhigh CASB console via Google Chrome, Mozilla Firefox, or Microsoft Edge browsers in the Skyhigh Security (US and EU) production environments. This issue is due to a login loop in Chrome/Firefox browsers, and a persistent loading screen in Edge browser, preventing users from accessing the Skyhigh CASB console.

You must configure the settings of the following browsers to disable storage/state partition and access the Skyhigh CASB console successfully:

Google Chrome
Mozilla Firefox
Microsoft Edge

NOTE: Skyhigh CASB also allows you to use alternative browsers to access the Skyhigh CASB console. For details, see Supported Web Browsers.

Configure Google Chrome

You must configure the settings of your Chrome browser to disable storage partitioning and access the Skyhigh CASB console successfully. Follow these steps to configure your Chrome browser settings:

Open Google Chrome.
Go to Chrome Flags at chrome://flags/#third-party-storage-partitioning.
Set the status for Experimental third-party storage partitioning. as Disabled.

You are now prompted to relaunch Chrome.
Click Relaunch to apply the changes and restart Chrome.

Once Chrome restarts, you can access the Skyhigh CASB console successfully.

Configure Mozilla Firefox

You must configure the advanced settings of your Firefox browser to disable storage partitioning and access the Skyhigh CASB console successfully. Follow these steps to configure your Firefox browser settings:

Open Mozilla Firefox.
Go to Firefox Configuration at about:config.
Click Accept the Risk and Continue to access advanced settings.
On the Advanced Preferences tab, search for the network.cookie.cookieBehavior preference.
Click the pencil next to the preference to edit it.
Set the value of the preference to 4.
Restart Firefox to apply the changes.

Once Firefox restarts, you can access the Skyhigh CASB console successfully.

Configure Microsoft Edge

You must configure the settings of your Edge browser to disable storage partitioning and access the Skyhigh CASB console successfully. Follow these steps to configure your Edge browser settings:

Open Microsoft Edge.
Go to Edge Flags at edge://flags/#third-party-storage-partitioning.
Set the status for Experimental third-party storage partitioning. as Disabled.

You are now prompted to restart Edge.
Click Restart to apply the changes and restart Edge.

Once Edge restarts, you can access the Skyhigh CASB console successfully.