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Skyhigh Security

Field Service Operations Support Locations

All information in this document is subject to change.

North America

Next Business Day (NBD) On-Site: United States & Canada
Same Day On-Site: United States & Canada

Available In Most Major Markets - Details can be requested via Skyhigh Security Support.

Advance RMA (Next Business Day Ship): Not available on most appliances.

EMEA

Next Business Day (NBD): Onsite: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Egypt, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Qatar, Romania, Saudi Arabia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates & United Kingdom.

  • 2-3 Business Day Ship: Albania, Armenia, Bahrain, Cameroon, Ethiopia, Georgia, Ghana, Iceland, Iraq, Ivory Coast, Jordan, Kazakhstan, Kenya, Kuwait, Lebanon, Lesotho, Lichtenstein, Macedonia, Madagascar, Mauritius, Moldova, Morocco, Mozambique, Nigeria, Norway, Oman, Pakistan, Rwanda, Senegal, Serbia, Tanzania, Togo, Tunisia, Turkmenistan, Uganda, Ukraine, Uzbekistan &
  • 4 Hour Same Day 7x24 Onsite: Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Poland, Portugal, Saudi Arabia, South Africa, Spain, Switzerland, Turkey, United Arab Emirates & United Kingdom.

Limited locations available in the above countries- Details can be requested via Skyhigh Security Support

Advance RMA (Next Business Day Ship): Afghanistan, Algeria, Andorra, Angola, Antarctica, Azerbaijan, Benin, Bosnia & Herzegovina, Botswana, Burkina Faso, Burundi, Canary Islands, Cape Verde, Central African Republic, Chad, Comoro Islands, Congo (formerly Zaire), Djibouti, Equatorial Guinea, Eritrea (Swaziland), Gabon, Gambia, Gibraltar, Greenland, Guinea, Guinea-Bissau, Liberia, Libya, Madeira, Mauritania, Mayotte, Namibia, Niger, Palestine, Reunion Island, Saint Helena, San Marino, Sao Tome and Principe, Seychelles, Sierra Leone, Somalia, Svalbard & Jan Mayen, Zambia and Zanziba.

APAC

Next Business Day (NBD) Onsite: Australia, China*, Hong Kong, India*, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam.
*NBD On Site is available in some metropolitan areas in China and India. In all other metropolitan areas, the SLA will be the 2-3 business day ship service.

For countries not on the above list, Trellix provides the following service level in all the countries listed below:

  • 2-3 Business Day Ship:Bangladesh, Cambodia, Macau, Mongolia, Myanmar (Burma), Nepal, and Sri Lanka.
  • Same Day Onsite:Australia, China, Hong Kong, India, Indonesia, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, and Vietnam.

Limited locations available in the above countries- Details can be requested via Skyhigh Security Support

Advance Replacement Support (Next Business Day Ship): Available in American Samoa, Bhutan, Brunei, Chatham Island, Christmas Island, Cocos Island, Cook Islands, Diego Garcia, Fiji Islands, French Polynesia, Guam, Kiribati, Kyrgyzstan, Laos, Maldives, Mariana Islands, Marshall Islands, Federated States of Micronesia, Naura, New Caledonia, Niue, North Marianas, Palau, Papua New Guinea, Saipan, Solomon Islands, Tahiti, Tajikistan, Tokelau, Tonga, Tuvalu, Vanuatu, Wake Island, Wallis and Futuna Islands and Western Samoa.

LTAM

Next Business Day (NBD) Onsite: Argentina, Brazil*, Chile, Colombia, Mexico and Peru.
*NBD On Site is available in some metropolitan areas in Brazil. In all other metropolitan areas, the SLA will be the 2-3 business day ship onsite service.

For countries not on the above list, Trellix provides the following service level in all the countries listed below:

  • 2-3 Business Day Ship: Bahamas, Barbados, Bermuda, Bolivia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Nicaragua, Panama, Paraguay, Puerto Rico, Trinidad & Tobago, Uruguay, and Venezuela.
  • 4 Hour Same Day Onsite not available.

Limited locations available in the above countries- Details can be requested via Skyhigh Security Support

Advance Replacement Support (ARMA): Anguilla, Antigua & Barbuda, Argentina, Aruba, Belize, Bonaire, British Virgin Islands, Cayman Islands, Curacao, Dominica, Easter Islands, Falkland Islands, French Guiana, Grenada & Carriacou, Guadeloupe, Guantanamo Bay, Guyana, Haiti, Martinique, Montserrat, Saint John, Saint Kitts & Nevis, Saint Lucia, Saint Martin, Saint Vincent & the Grenadines, Suriname, Turks & Caicos Islands, and US Virgin Islands. 

JAPAN

Next Business Day (NBD) On-Site: Japan
Advance Replacement Support (Next Business Day Ship): Japan

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