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Skyhigh Security

About the Model F Appliances

Generation F of the appliance hardware for Secure Web Gateway includes these models:

  • WBG-5000-F

  • WBG-5500-F

The hardware platform used for the model F appliances is provided by a vendor. This vendor is Super Micro Computer, Inc., shortly referred to as Supermicro.

More information about these appliance hardware models can be found as follows.

The following sections also provide more information about these models.


User Manual Provided by the Vendor

The vendor provides a user manual for the hardware platform where the Secure Web Gateway appliance software for the model F appliances is run on. For this user manual, see

Be aware that the above link might not work as expected, as the vendor can modify the path to this user manual and also replace or remove the document at any time.





Grounded Power Outlet and Reliable Ground for a Hardware Platform 

When operating a model F appliance on its hardware platform, pay attention to the following:

  • A grounded AC power outlet nearby is required.

  • A reliable ground for the hardware platform must also be maintained at all times. For example, when the appliance hardware box is installed in a rack, the rack itself should be grounded.

  • Particular attention should be given to power supply connections other than the direct connections to the branch circuit, for example, to power strips and similar devices.

For more information about these requirements, see the introduction and the installation chapter of the vendor manual.

Accessing the BIOS

On the model F appliances, the BIOS is password-protected. To access it, you need to submit the following when prompted for a password:


where l = lowercase letter l (ell) and 1 = number 1.

RAID Initialization

When you start a model F appliance hardware box for the first time, a red LED on its rear panel will blink for 1-2 hours.

This is due to the RAID initialization that takes place then.

Retrieving Hardware Status Information

You can retrieve status information for your model F appliance hardware using the Supermicro SuperDoctor5 (SD5) tool. This tool is available to you if you are working with Secure Web Gateway 12.2 or later releases of the appliance software.

For more information, see Retrieve Hardware Status Information with the SuperDoctor5 (SD5) Tool.

The SNMP Subagent (SNMP-SA), which is another tool for retrieving information about the status of hardware devices, is not supported when you run Secure Web Gateway on a model F appliance.

Supported Secure Web Gateway Appliance Software Versions

Due to their new baseboards and other changes, the model F appliances do not support older versions of the Secure Web Gateway appliance software.

The following table shows the software versions that are supported.

Main version Supported on model F appliances
10.x.x 10.2.19 and later
11.x.x 11.2.8 and later
12.x.x 12.1.1 and later

The version that is currently shipped with these models is Secure Web Gateway 11.2.8.

You can downgrade from this version to a 10.x.x version or upgrade to a 12.x.x version. Refer to the table for the versions you need to upgrade to at least.

We recommend further upgrading to the latest available version, regardless of whether you prefer to continue with an 11.x.x version or to downgrade or upgrade as explained above.

The 10.x.x versions were scheduled to reach their end-of-life (EOL) date in December 2023. We also recommend upgrading in time here. 

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