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Skyhigh Security

Enable the creation of connection tracing files

You can enable the creation of trace files to record activities occurring on connections between an appliance and other network components.


  1. Select Configuration | Appliances.
  2. On the appliances tree, select the appliance you want to record connection activities on and click Troubleshooting.
  3. In the Troubleshooting section, select Enable connection tracing.
  4. [Optional] To trace only activities on a connection to a particular client of the appliance, select Restrict tracing to only one IP and type the IP address of the client in the Client IP field.
  5. Click Save Changes.
    Connection tracing files are now created.

You can view the connection tracing files, after selecting the appliance under the Troubleshooting top-level menu and clicking Connection Tracing. The files are then displayed in a list.

Using the items on the toolbar, you can perform several file-related activities, such as view or download a file.

When trace files are shared with Support it is important to provide also the key file called "ssl_keys.txt", which is located in same folder.

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