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Skyhigh Security

Collect Logs from ePO Server for Troubleshooting

To investigate an issue with Content Security Reporter, collect these preliminary logs to help Technical Support troubleshoot CSR Issues.

  1. Select Menu > Configuration > Report Server Settings.
  2. From the Setting Categories menu, select System Backup.
  3. From the Actions menu, select Backup Now.
  4. When the System Backup message appears, click OK.


  • The backup process can take several minutes.
  • A backup123456789 folder is created, where 123456789 is the time stamp.
  • The backup files are stored in the report server installation folder ..\Content Security Reporter\reporter\conf\.
  • A backup (XML) file is saved in the backup folder. 
  • Wait until the file is created, then continue working without restoring it.
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