About Email Templates

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Skyhigh CASB provides pre-configured Email Templates to produce email notifications. Users receive email notifications when specific response actions have occurred in association with a DLP Policy. You may customize pre-configured Email Templates to meet the needs of your organization. Email templates are modified by adding variables to the text.

You can create a Custom Email Template and link it to a DLP Policy or use it for End User Remediation.

You can also send email DLP notifications to internal and external users using specific email templates. For details, see Email DLP Notifications.

And to prevent users from being overwhelmed by emails, you can configure an Email Summary to be sent at a specific interval, such as daily, weekly, bi-weekly, and monthly.

To manage Email Templates, go to Policy > Policy Settings > Email Templates.

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The Email Templates page provides the following information and functions:

All Categories. Filter the table by Email Template category.
All Types. Filter the table by an Email Template type.
Create Email Template. Click to create a Custom Email Template.
Name. Displays the name of the pre-configured Email Template, or the name that you give a Custom Email Template. Click the name of the template to edit the Email Template's content.
Category. Displays the Email Template category: Configuration Audit, Connected Apps, Dashboard, Data Loss Prevention, or End User Remediation.
Type. Displays the Email Template type.
Description. Displays the description of the pre-configured Email Template, or the description that you give a Custom Email Template.
Last Modified By. Displays information on the user who last edited the template.
Last Updated. Displays the date and time when the template was last edited.

Available template types and their descriptions are listed in the following table.

Category	Template Type	Description
Configuration Audit	Send Email Notification To (Security Configuration Audit)	Sent when the Send email notification to response action is included in a policy.
Connected Apps	Classify as Under Audit	Sent when apps are classified as Under Audit.
	Revoke User Notification	Sent revoke notification to users of Connected Apps.
	User Notification	Sent to users of Connected Apps.
Dashboard	Sanctioned Incident Storage	Sanctioned Data Retention SKU Alert Email sent to Skyhigh CASB BU Support and DLP Team when Customer purchases Additional Data Retention for incident storage.
Data Loss Prevention	Custom	Create a Custom Email Template to associate it with a DLP Policy.
	Delete	Sent when the Delete response action is included in a policy.
	Email Block	Sent when the Block response action is included in a policy for Email event.
	Email Delete	Sent when the Delete response action is included in a policy for Email event.
	Email Quarantine	Sent when the Quarantine response action is included in a policy for Email event.
	Email Quarantine Block	Sent when the Quarantined file is Blocked from the Quarantine Management page.
	Email Quarantine Restore	Sent when the Quarantined file is Restored from the Quarantine Management page.
	Email Quarantine Send	Sent when the Quarantined file is Sent from the Quarantine Management page.
	Encrypt	Sent when the Encrypt response action is included in a policy.
	Modify Permissions To	Sent when Modify permissions to response action are included in a policy.
	Per-user Incident Summary	This is the template used by the Email Summary.
	Quarantine	Sent when the Quarantine response action is included in a policy.
	Quarantine Restore	Sent when a Quarantined file is Restored from the Quarantine Management page.
	Remove Shared Link	Sent when the Remove shared link response action is included in a policy.
	Send Email Notification To	Sent when the Send email notification to response action is included in a policy.
	Send Email Notification To (Email DLP)	Sent when the Send email notification to response action is included in a policy applicable for incidents generated by scanning email content.
	User Email Notification	Sent when the User Email Notification response action is included in a policy.
	User Email Notification (Block Collaboration)	Sent when the Block response action is included in an API real-time policy.
	User Email Notification (Block Shared Link)	Sent when the Block response action is included in an API real-time policy.
	User Email Notification (Email DLP)	Sent when the User Email Notification response action is included in a policy for email event.
	User Email Notification (Folder/File Collaboration)	Sent when the User Email Notification response action is included in a policy that includes a User Action, Folder/File Collaboration rule.
	User Email Notification (On-Demand Scan)	Sent when User Email Notification response action is included in a policy that is evaluated with an On-Demand Scan.
End User Remediation	Custom	Create a Custom Email Template to use with End User Remediation.
	Delete	Sent when the Delete response action is included in a policy.
	Email Delete	Sent when the Delete response action is included in a policy for Email event.
	Email Quarantine	Sent when the Quarantine response action is included in a policy for Email event.
	Quarantine	Sent when the Quarantine response action is included in a policy.
	User Email Notification	Sent when the User Email Notification response action is included in a policy,
	User Email Notification (Email EUR)	Sent when the User Email Notification response action is included in a policy for Email event.
	User Email Notification (Folder/File Collaboration)	Sent when the User Email Notification response action is included in a policy that includes a User Action, Folder/File Collaboration rule.
	User Email Notification (On-Demand Scan)	Sent when User Email Notification response action is included in a policy that is evaluated with an On-Demand Scan.