Policy Configuration Issues

Any sort of misconfiguration in the Client configuration, Bypass lists, Secure Channels, and so on, can result in errors while handling traffic.

To troubleshoot Skyhigh Client policy configuration, check the following options:

1. Block UDP traffic on Configured Ports. If this option is enabled to block, UDP traffic may not be working.
2. Block IPv6 Traffic. If this option is enabled to block, IPv6 traffic may not be working. 
3. Enable Secure Channel. When Secure Channel is enabled in a policy, traffic will automatically redirect to port 8081. But if the port is blocked in your network, the internet will be blocked. 
4. Block Traffic When Client is Not Ready. If the policy has the block option enabled for this option, HTTP/S traffic will be blocked at the start of a session, and Skyhigh Client may not be in a ready state.  
5. Bypass. Check specific domains, IP addresses, ports, or processes. If they are not correctly configured, traffic may not be redirected to the cloud.

If you have checked the configuration for these problems and the issue still persists, raise an SR with all the important information.