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Skyhigh Security

Skyhigh Client Proxy Known Issues

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Resolved Issues  Fixed Icon with text.png Known Issues Found Icon with Text.png

Client Proxy 4.9.x  Known Issues 

Product Name

Reference

Found Icon only.png Found Version Fixed Icon only.png Fixed Version Description

 

 

 

 

 

 

 

 

Skyhigh Client Proxy 

MCP-7884

SCP 4.9.3

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  Issue: (Occasionally seen) A website browsing issue occurs on Mac after waking up from sleep when multiple configured gateways are reachable.

Workaround: Restart SCP using this command: sudo /usr/local/McAfee/fmp/bin/fmp restart
MCP-8463

SCP 4.9.3

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  Issue: Cannot access the IBM AS400 application. 

IBM AS400 application converts hostnames from lower case to Upper case when a user tries to access the configured application. SCP does a case-sensitive match for Private Applications. And SSE/ePO converts all configured hostnames to lowercase before sending the list to SCP. Hence SCP does not recognise the domain as a Private Application. (Mac and Windows) 
 
MCP-8466

SCP 4.9.3

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  Issue: (Occasionally) A crash of SCPD is observed on the MAC endpoint when SCP updates its status to UI. 

Workaround:  SCP automatically recovers.
MCP-6590

SCP 4.9.0

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SCP 4.9.1

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Issue: Policy Revision Number Mismatch between Trellix SaaS EPO and SCP Client (Mac and Windows). which happens only in a specific user environment. 

Workaround:  Only the Trellix Saas ePO would show a rev no. of (N+1), compared with the endpoint. All the functionalities will be working as it is.
MCP-6658

SCP 4.9.0

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SCP 4.9.3

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Issue: Trellix SaaS ePO: In some scenarios when Bypass list and Alternate Redirection list settings are added/modified (eg. Domain Name, Network Address, Port and Process list information) the settings do not remain saved, when we switch between tabs or navigate to another screen before saving the policy.

Workaround:  Before switching tabs, save the policy.
MCP-6668

SCP 4.9.0

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SCP 4.9.3

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Issue: If we apply a dummy proxy as primary, scp blocks/bypasses the alternate redirection traffic as well since the primary proxy is not reachable.
MCP-6755

SCP 4.9.0

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  Issue: If a policy name is updated from the Policy Catalog page, the revision number will not increase. 

Workaround: Open the policy and save it to get the updated policy name reflected in an endpoint
MCP-6759

SCP 4.9.0

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  Issue:  When SCP is installed, it is unable to use a T-Mobile iPhone hotspot. This is only for Mac and IPv6 networks.

Client Proxy 4.8.x  Known Issues 

Product Name

Reference

Found Icon only.png Found Version Fixed Icon only.png Fixed Version Description

 

 

Skyhigh Client Proxy 

MCP-6166

SCP 4.8.1

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  Issue: Skyhigh Client Proxy is not redirecting users to the SAML authentication page while accessing non-web private applications such as RDP, SSH, and Telnet private applications for the first time. (macOS only)

Workaround: The user should manually navigate to the Private Access dashboard (https://api.wgcs.skyhigh.cloud/ztna/dashboard) to open the SAML authentication page.
MCP-6268

SCP 4.8.1

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Issue: Intermittently, the Trellix menulet icon is turning grey. (macOS only)

Workaround: Close and reopen the menulet to view the Trellix icon.

 

Client Proxy 4.6.x  Known Issues

Product Name

Reference

Found Icon only.png Found Version Fixed Icon only.png Fixed Version Description

 

 

 

Skyhigh Client Proxy 

MCP-5629

SCP 4.6.0

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Client Proxy intermittently fails to redirect traffic when macOS system comes back from sleep.
MCP-5611

SCP 4.6.0

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SCP 4.7.0

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Client Proxy fails to redirect traffic on a macOS client when it is shut down forcefully with the power button and powered up. Also the status of Client Proxy shows as Not Redirecting.
MCP-5651

SCP 4.6.0

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  When the DNS query or reply spans over multiple packets, the Client Proxy bypass or alternate redirection may not work as expected. (Windows only)

 

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