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Restart SCP Services on Windows using Command Prompt

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This topic provides steps to restart SCP services on Windows using the command prompt when the SCP policies are managed through Trellix ePO.

NOTE: You can skip Step 1 and Step 5 if the SCP policies are not managed by Trellix ePO.

To restart SCP services on Windows:

  1. Make sure Access Protection is disabled before restarting the SCP service. To disable it in TrellixePO, go to Policy > Client Configuration and uncheck the Access Protection checkbox.  
  2. On the client system, open the command prompt and run the following command: taskkill /F /IM ScpService.exeand press ENTER.

WARNING: Do not restart the SCP service more than six times in a row, or MMS will stop restarting SCP.

  1. Run the following command to start SCP manually if it is not running:C:\Program Files\Common Files\McAfee\SystemCore\mmsinfo.exe -start mfemcp
  2. Verify that the SCP service restarts.
  3. Enable Access Protection in the SCP configuration policy and apply the policy.
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