Troubleshooting Client Proxy Installation Issues

Installation Issues

When you install Client Proxy on a client with a third-party Endpoint Protection product already installed, your client experiences one or more of the following issues:

• Client Proxy fails to install.
• The Client Proxy service fails to start.
• You can't configure Client Proxy to perform a redirect (you can't apply a policy to Client Proxy).
• The client no longer has internet access.
• Kernel Panics on macOS.
• Client Proxy Services stop responding (hanging) and a major decrease in connectivity is seen (macOS).

Workaround 

To resolve this issue, create the following exceptions in your Endpoint Protection application to exclude Client Proxy from being filtered or inspected:

On Windows: 
Directories including subdirectories (depending on the third-party software you use, you might need to add * to the end of the path):

If installation fails after adding all the above exceptions:

1. Check if the VSCore framework has created the mfehidin.exe process in the \temp folder.
   For example: C:\Users\USERNAME\AppData\Local\Temp\mfempt17400029\mfehidin.exe
    
2. Create another exception for this process.
   Or, exclude the following paths:
   • "%temp%\mfempt"*
   • "%windir%\temp\mfempt"* 
   • "C:\Users\AppData\Local\Temp\mfempt**"