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Skyhigh Security

Remove the Client Software using the Windows Command Prompt

You can use the Windows command prompt to remove the client software without having to follow the challenge-response protocol. First, you need to configure an uninstall code.

In the Trellix ePO or Trellix ePO Cloud interface, enable removal of the client software and configure the uninstall code.

  1. From the main menu, navigate to the Policy Catalog, where you can select and edit the policy.
  2. On the Client Configuration page, in the Access Protection section, select Request Release key for manual uninstall, then configure the Uninstall Code.
  3. Save the policy, then deploy it to the endpoints.


  1. On a computer running Windows: In the Windows search field, type regedit to find and open the Registry Editor.
  2. Navigate to the folder containing the uninstall command: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Network Associates\ePolicy Orchestrator\Application Plugins\MCPAGENT1000
  3. To view and copy the command, right-click Uninstall Command, then select Modify. Example uninstall command: msiexec /x{7C975B06-4260-432C-8039-85023A72CE11} REBOOT=ReallySuppress /q /L*V C:\Windows\Temp\...\MCPUnInstall.log
  4. Open an Administrator Command Prompt, then paste the command at the prompt.
  5. On the same line, type UNINSTALLCODE="<install_code>" using the code that you configured, then click Enter. Format: <uninstall_command> UNINSTALLCODE="<uninstall_code>"

The client software is removed from the Windows-based computer.

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