Upgrade Client Proxy
- ▼Mac Operating System
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Client Proxy for macOS 4.6.0 and later supports Apple's native M1 and M2 chip on macOS. To ensure a seamless experience while upgrading Client Proxy 4.6.0, ensure all applicable products in your environment are upgraded to the latest available version in the below mentioned sequence:
NOTE: Disregard any products mentioned below that are not applicable in your environment.
- Begin by upgrading Trellix Agent to the latest version
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Install the latest version of Trellix ENS for Mac
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Install the latest version of Skyhigh Client Proxy (SCP)
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Install the latest version of Trellix Endpoint Detection and Response (EDR)
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Install the latest version of Trellix Data Loss Prevention (DLP)
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Install the latest version of Trellix Management for Native Encryption (MNE)
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Install the latest version of Trellix File and Removable Media Protection (FRP)
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Install the latest version of Trellix Policy Auditor (PA)
Do I need to upgrade right away?
No, if you are not prepared to upgrade, you can choose to do so at a later time. When you do upgrade, please ensure you follow the above-mentioned process. Remember, upgrading one of the affected products on a device will require upgrading all affected products on that device.
Upgrade Path
If you're using Client Proxy versions earlier to 4.5, as there have been changes to the brand and installation path it is recommended, that you first upgrade to the Client Proxy version 4.5 and then follow the below mentioned applicable upgrade path.
It is not possible to perform this upgrade in phases. When one of the affected products is upgraded, all others are no longer compatible with the M1 and M2 codebase, and are removed. The latest available version of those other affected products should then be installed.
What are the supported upgrade versions?
Client Proxy version Supported upgrade version < 4.5 (4.4, 4.3, 4.1, 4.0, 3.2, 3.1, 3.0, 2.5) 4.5 4.5 4.6, 4.7 4.6 4.7, 4.8 4.7 4.8, 4.9 4.8 4.9 NOTE:
- Refer Supported Mac Operating Systems to learn about Client Proxy supported macOS.
- For a seamless experience using macOS 14 (Sonoma), refer to Prerequisites for Using SCP in macOS Sonoma.
- ▼ Windows Operating System
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To ensure a seamless experience while upgrading Client Prox to the latest versions available on Winodws, ensure all applicable products in your environment are upgraded to the latest available version in the below mentioned sequence:
NOTE: Disregard any products mentioned below that are not applicable in your environment.
- Begin by upgrading Trellix Agent to the latest version
-
Install the latest version of Trellix ENS for Windows
-
Install the latest version of Skyhigh Client Proxy (SCP)
-
Install the latest version of Trellix Endpoint Detection and Response (EDR)
-
Install the latest version of Trellix Data Loss Prevention (DLP)
-
Install the latest version of Trellix Management for Native Encryption (MNE)
-
Install the latest version of Trellix File and Removable Media Protection (FRP)
-
Install the latest version of Trellix Policy Auditor (PA)
Do I need to upgrade right away?
No, if you are not prepared to upgrade, you can choose to do so at a later time. When you do upgrade, please ensure you follow the above-mentioned process. Remember, upgrading one of the affected products on a device will require upgrading all affected products on that device.
Upgrade Path
If you're using Client Proxy versions earlier to 4.5, as there have been changes to the brand and installation path it is recommended, that you first upgrade to the Client Proxy version 4.5 and then follow the below mentioned applicable upgrade path.
What are the supported upgrade versions for Windows?
Client Proxy version Supported upgrade version < 4.5 (4.4, 4.3, 4.1, 4.0, 3.2, 3.1, 3.0, 2.5) 4.5 4.5 4.6, 4.7 4.6 4.7, 4.8 4.7 4.8, 4.9 4.8 4.9 NOTE:
- Refer Supported Windows Operating Systems to learn about Client Proxy supported Windows.
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If you are using any third party security product, then you need to add Client Proxy binaries in the allow list of the third-party security product. For details, refer to Troubleshooting Client Proxy Installation Issues.