Skip to main content

Check out Interactive Visual Stories to gain hands-on experience with the SSE product features. Click here.

Skyhigh Security

SWG Troubleshooting And Common Scenarios

Key takeaways:

  • Basic troubleshooting for Secure Web Gateway
  • Identify common problem scenarios.
  • Overview of the required debug data for specific scenarios

Overview of the topics:

  • How to submit a hardware issue
  • SWG Troubleshooting
    • Feedback file
    • Rule Traces (identify delays, flow through policy)
    • GTI delays
    • TCP Dump/Network Tools (packet flow, network communication)
    • Connection Traces (what is proxy engine doing, needed for HTTPS/HTTP2)
    • Core File (memory dump, identify resource/performance issue)
    • Authentication issues - Authentication debug log
    • Common Issues – Disk Space
    • Common Issues – Network

Common Issues – Cluster


Meet the Speaker:
Name: Volker Kleinehagenbrock

Title: Sr. Technical Support Engineer 


Watch the webinar here

Download the PowerPoint presentation from the webinar, HERE

  • Was this article helpful?