SWG Troubleshooting and Common Scenarios

Key takeaways:

• Basic troubleshooting for Secure Web Gateway

• Identify common problem scenarios.

• Overview of the required debug data for specific scenarios

Overview of the topics:

• How to submit a hardware issue
• SWG Troubleshooting
  • Feedback file
  • Rule Traces (identify delays, flow through policy)
  • Connection Traces (what is proxy engine doing, needed for SSL/HSM/FTP and more)
  • Tcpdump / Network Tools (packet flow, network communication)
  • Core File (memory dump, identify resource/performance issue)
  • Auth. Debug (identify auth. issues)
  • Common Issues – Disk Space
  • Common Issues - Performance Issues
  • Common Issues – Cluster
  • Common Issues – SSL

Presenter:  Neha Malgaonkar - Technical Support Engineer

About me:  I am pleased to introduce myself, a skilled professional with three years of experience in cloud security, web security, and proxy solutions. Throughout my career, I have developed a deep understanding of the complexities involved in securing cloud-based infrastructure, web applications, and networks against threats.