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Skyhigh Security

SWG Troubleshooting and Common Scenarios

Key takeaways:

  • Basic troubleshooting for Secure Web Gateway
  • Identify common problem scenarios.
  • Overview of the required debug data for specific scenarios


Overview of the topics:

  • How to submit a hardware issue
  • SWG Troubleshooting
    • Feedback file
    • Rule Traces (identify delays, flow through policy)
    • GTI delays
    • TCP Dump/Network Tools (packet flow, network communication)
    • Connection Traces (what is proxy engine doing, needed for HTTPS/HTTP2)
    • Core File (memory dump, identify resource/performance issue)
    • Authentication issues - Authentication debug log
    • Common Issues – Disk Space
    • Common Issues – Network
    • Common Issues – Cluster

Speaker: Jason Dwight 

Title: Professional Services Solution Product Consultant 

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