SWG Troubleshooting and Common Scenarios

Key takeaways:

• Basic troubleshooting for Secure Web Gateway
• Identify common problem scenarios.
• Overview of the required debug data for specific scenarios

Overview of the topics:

• How to submit a hardware issue
• SWG Troubleshooting
  • Feedback file
  • Rule Traces (identify delays, flow through policy)
  • GTI delays
  • TCP Dump/Network Tools (packet flow, network communication)
  • Connection Traces (what is proxy engine doing, needed for HTTPS/HTTP2)
  • Core File (memory dump, identify resource/performance issue)
  • Authentication issues - Authentication debug log
  • Common Issues – Disk Space
  • Common Issues – Network
  • Common Issues – Cluster
     

Speaker: Jason Dwight 

Title: Professional Services Solution Product Consultant