Log Collection and Support Routing
You can now export diagnostic logs directly to Skyhigh Support from your Android or iOS device to help troubleshoot application loading issues.
Send Email Logs from Android Device
You can access and send email logs on Android using either of the following methods:
- Export Logs from Android Settings
- Export Logs During Application Load Failure on Android Device
Export Logs from Android Settings
- Tap the Settings icon.
- Select Export Logs.
-
Tap Send to Skyhigh Support.
-
Select Gmail.
- Document the email.
- Tap the Send icon.
Export Logs During Application Load Failure on Android Device
- Tap the menu icon in the top-right corner of the page when the application fails to load.
- Select Send to Skyhigh Support.
- Select Gmail.
- Tap Send.
Send Email Logs from iOS Device
Send diagnostic logs directly to Skyhigh Support from your iOS device to help resolve application loading issues.
NOTE: Configure an active email account in the native iOS Mail app before exporting logs. This feature requires an active mail profile.
You can access and send email logs on iOS device using either of the following methods:
Export Logs from iOS Settings
- Open the application Settings.
- Tap Send to Skyhigh Support.
- Tap Send.
Export Logs During Application Load Failure on iOS Device
- Tap the redirect icon in the top-right corner of the SMC apps page when the application fails to load.
- Tap Send to Skyhigh Support.
- Draft the email logs.
- Tap Send.
